ITSM Process Specialist

Job Description

• Employer of Choice and supportive team
• 6-month fixed term with possible extension
• Incident/Problem/Transition focused

Join our dynamic Service Management Team to support and mature our Managed Services ITSM capability, delivering quality outcomes to our new and existing customer base.

In this role you will:

• Lead the coordination and management of ITSM processes, including incident management, change management, problem management, service request management, and other relevant processes.
• Develop process workflows, procedures, and work instructions to support the implementation and execution of ITSM processes.
• Responsible for providing operational reporting and metrics for service level reporting
• Collaborate with teams to integrate ITSM processes with existing tools and systems