Jira Configuration Engineer | Offshore

India, India, India • Posted June 08, 2026

Job Type: Full-time

Location: India, India

Posted: June 08, 2026

Category: Computer Occupations

Application Deadline: July 18, 2026

Role Description

The Jira Configuration Engineer will implement and configure Jira Service Management workflows, service catalogs, automation rules, and reporting capabilities to support Alter Domus ITSM operations.
Key Responsibilities 
Configure Jira Service Management projects, issue types, request types, and workflows. 
Build and configure the service portal and service request catalog. 
Implement SLA policies, priority rules, queues, and escalation workflows. 
Configure approval workflows for service requests and identity access requests. 
Configure knowledge base integration with Confluence. 
Develop dashboards and operational reporting for service teams. 
Implement automation rules for ticket routing, notifications, and lifecycle management. 
Support platform enhancements and configuration changes during implementation. 
Required Skills & Qualifications 
3–6 years of experience c...
                

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