Junior Customer Operations Specialist

Job Description
Job Description:
Position in Customer Success Management Market Intelligence
Act as strategic partner to our clients
Being an expert in your market sector
Being an innovation agent. Drive change for faster reaction to changing market requirement.
As a Consultant CSM, you will have following key accountabilities
External
Become a market expert in one or more categories / industry segments
Deliver insightful presentations and actionable recommendations to our clients
Drive adoption (i.e. activation, reactivation and engagement) of NIQ platform within client organization by demonstrating clear ROI to client
Drive NIQ platform usage in the client organization
Educates customers about the most relevant features/functionalities for their specific business needs
Ensures effective and efficient client training and onboarding of new customers.
Finds and builds, new user base for NIQ offerings
Identify leads for cross-se...