Junior Field Support Engineer

What you'll do:

• Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
• Asset input - To ensure that all assets are correctly entered into the system.
• User Satisfaction - To ensure that the user is satisfied with the service provision
• Meet SLA Requirements - To repair identified problems to meet average contractual SLA requirements
• All calls which can be resolved remotely is redirected back to the remote support team.
• Productive Call Rate - To ensure that the agreed upon number of calls are resolved per day.
• Productive Time - Maintain productivity of >75%
• Instruments - To ensure that all company equipment are kept in good condition at all times (Desktop PC, Tablet/Charger/Cover)
• Closure Codes - To ensure that correct closure codes are used
• Work Flows - Adherence to Call Managemen...