Junior IT Specialist

What We Are Looking For

We are looking for a highly skilled Jr. IT Specialist who has professional experience and strong technical knowledge of Mac and Windows OS, and other relevant software. The ideal candidate will provide general IT and desktop support, system access and application support, as well as asset and endpoint management.



What You’ll Be Doing

1. General IT and Desktop Support



Provide comprehensive technical support to employees across all company locations via helpdesk, email, and chat channels.



Research, diagnose, troubleshoot, and identify solutions to resolve system issues across all Mac & Windows-based computers, mobile devices, and active technology products/applications.



Actively diagnose and resolve network connectivity issues and complex VPN problems for both Windows and macOS users.



2. System Access and Application Support



Create, manage, and maintain user acc...