Junior IT Technical Support

Job Description

Role Summary

This role combines IT support and business systems support. The successful candidate will:

• Support and maintain in-house computer systems, desktops, software, and peripherals, including installation, diagnosis, repair, and upgrades.
• Develop an understanding of business processes to effectively leverage the ERP system and support the organisation’s information needs, improving overall business performance.

Key Responsibilities

IT Support

• Assist in the setup, maintenance, and support of hardware and software, including Microsoft products (e.g. Business Central, Microsoft 365) and VoIP systems (e.g. 8x8).
• Install, configure, test, maintain, monitor, and troubleshoot user workstations, network hardware, and peripheral devices.
• Accurately document hardware failures, repairs, installations, and removals.
• Support the planning and implementation...