Junior Technical Support Engineer

Overview

Responsible for managing and troubleshooting Microsoft 365 and Dynamics 365 CRM solutions, Windows systems, software or hardware issues for end-users. Will be responsible for quickly solving all IT problems that arise in day-to-day business.

Area Of Responsibility

• Troubleshoot and resolve Microsoft 365-related problems (Outlook, Teams, OneDrive, SharePoint, etc.).
• Problem analysis, troubleshooting and provide 1st-level support for hardware, software, and network issues.
• Participate in projects or support teams in the fields of Microsoft Windows Server, Active Directory, O365 and Azure Services technologies.
• 1st Level Support for any internal Dynamics 365 CRM issues and requests.
• Implement security best practices and compliance policies within Microsoft 365 environments, ensuring data protection, privacy, and regulatory compliance. Monitor for security threats and vulnerabilities, and take appropria...