Kinaxis Support Specialist

Hybrid - Taguig 3-5 Yrs Exp Bachelor Contract

Job Description

Work-Life Balance

Work from Home

Incident Management & Resolution

• Serve as the L2 point of contact for technical and functional issues related to Kinaxis RapidResponse, specifically within Supply Planning modules.
• Diagnose, troubleshoot, and resolve complex issues involving:
  • Configuration (workbooks, scorecards, custom calculations)
  • Performance issues (data loads, application speed)
  • Analyze complex system logs, trace files, and application data to identify root causes.
• Manage and track incidents throughout their lifecycle, ensuring timely communication and adherence to SLAs.

System Maintenance & Optimization

• Assist with regular system health checks, performance tuning, and optimization of Kinaxis solutions.
• Collaborate with L3/Development teams to resolve critical...