Knowledge & Experience Content Specialist

Pickering, Ontario, Canada • Posted March 23, 2026

Job Type: Full-time

Location: Pickering, Ontario

Posted: March 23, 2026

Category: Media and Communication Workers

Application Deadline: May 02, 2026

Role Description

Job Overview

We are looking for a creative, detail-driven, and employee-centric Knowledge & Experience Content specialist to lead the development, management, and optimization of knowledge assets across multiple formats for Shared Services-including ServiceNow knowledge base articles, job aids, process documentation, and internal presentations.

This individual will ensure all content is easy to understand, visually engaging, and aligned with our goal of enabling seamless self-service and empowering employees through exceptional support experiences.

You will serve as the key guardian of knowledge quality and accessibility, helping teams across the organization create content that’s clear, consistent, and useful.

Translate technical or operational language into clear, helpful, and engaging content that supports employee self-service.

Partner with stakeholders to develop or refine knowledge articles, presentations...

Interested in this role?

Click the button below to start your application for Knowledge & Experience Content Specialist at CPUS Engineering Staffing Solutions Inc..

Apply Now