Knowledge Manager – Product Support
Toronto, Ontario, Canada • Posted July 01, 2026
Role Description
Job Description:
About the role:
We’re looking for a detail-oriented and strategic Knowledge Manager to lead the creation, governance, organization, and optimization of internal and client-facing product support content for dentsu.Connect. This role is pivotal in ensuring our Help Center content and product communications are accurate, consistent, and aligned with our brand voice. The ideal candidate has experience as a technical writer for ad tech or marketing tech platforms and thrives in a global, cross-functional environment.
Key responsibilities:
Content creation & editorial excellence
You'll write, edit, and maintain high-quality support documentation, including how-to articles, frequently asked questions, release notes, technical announcements, and internal playbooks.
You will translate complex technical concepts into clear, user-friendly content for both technical and non-techni...
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