KYC Delivery & Client Engagement Manager

Madrid, Community of Madrid, Spain • Posted June 05, 2026

Job Type: Full time

Location: Madrid, Community of Madrid

Posted: June 05, 2026

Category: Operations Specialties Managers

Application Deadline: July 15, 2026

Role Description

KYC Delivery & Client Engagement Manager 

Location: Madrid, Spain (Hybrid)

Type: Full-time

Department: Technology

Job Summary

A senior client-facing role requiring strong KYC domain expertise and technology background. The individual will act as the onsite representative for the technology team, working closely with business and IT stakeholders, driving BAU coordination, managing escalations, and identifying new opportunities.

Responsibilities
Act as the primary onsite liaison between client stakeholders and offshore technology teams
Manage BAU activities, ensuring smooth execution and timely delivery
Engage with senior stakeholders for updates, discussions, and alignment
Handle escalations proactively and ensure timely resolution
Maintain strong client relationships and act as the face of the IT team
Identify opportunities for enhancement and pitch solution...
                

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