L1 Application Support – Functional Support (SMS Applications)

We are looking for a L1 Functional Support professional to provide application support for SMS-based applications. The role involves functional and non-functional testing, monitoring application transactions, bug tracking, incident resolution, and stakeholder coordination. The candidate will also assist in MIS reporting, reconciliation activities, and change management support.

• Provide Level 1 application support for SMS-based applications.
• Monitor SMS transaction flows and application performance to ensure system availability and stability.
• Track system health and identify potential issues proactively.
• Provide end-user support and address operational queries.

• Log, track, and resolve incidents and service requests within defined SLA timelines.
• Perform bug identification, tracking, and follow-up for fixes.
• Conduct root cause analysis (R...