L1 Cloud Engineer

Job Summary:
We are looking for an L2 Cloud Engineer with experience in cloud or infrastructure support. The role involves handling support tickets, troubleshooting cloud and server-related issues, supporting AWS/Azure environments, networking, VPNs, and ensuring timely resolution of incidents within SLA timelines. The candidate should be comfortable working in shifts and production support environments.

Key Skills Required:


Cloud/Infrastructure Support (L2)
AWS or Azure
Linux and/or Windows Servers
Networking (DNS, IP Addressing, Routing, Firewalls)
VPN Technologies
Troubleshooting & Incident Management
Ticketing Tools and SLA-based Support