L1 Service Desk Agent

Wellington, Wellington, New Zealand • Posted April 05, 2026

Job Type: Full time

Location: Wellington, Wellington

Posted: April 05, 2026

Category: Information and Record Clerks

Application Deadline: May 15, 2026

Role Description

What success looks like in this role: 
Answers moderate-advance end user queries, following guidelines and using judgment based on experience with related incidents and service requests.
Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
Escalates complex problems to other resolver teams or vendors.
Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
Supports L1-1.5 agents in ongoing day to day questions related to client incidents, requests and queries.
Brings fresh and new ideas to the environment, improving both operations and the client experience.
Can work shifts in hybrid environments, 24x7x365.
Ability to work in a fixed term contract role for 13th Months.
You will be successful in this role if you have:
Applicants with customer service experience preferred.
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