L1 Support Engineer

Job Description – IT Support Specialist (1–2 Years Experience)

Position: IT Support Specialist

Experience: 1–2 Years

Location: Hyderabad / Noida, India

Employment Type: Full-Time

About the Role

We are seeking a proactive and customer-focused IT Support Specialist to provide onsite and remote technical support for end users. The ideal candidate will have hands-on experience in desktop support, incident management, asset management, hardware troubleshooting, and end-user experience management. The candidate should possess strong communication skills and a customer-first approach to delivering high-quality IT services.

Key Responsibilities

Service Management

• Manage Incidents and Service Requests through ServiceNow or similar ITSM tools.
• Ensure timely resolution of tickets while adhering to defined SLAs.
• Maintain accurate documenta...