L1/L2 IT Support Technician (On-Call)

Job Title: L1/L2 IT Support Technician (On-Call)

Location: Belgium (On-site / Hybrid depending on client)

Contract Type: On-Call / Shift-Based

Start Date: ASAP

Overview

We are seeking a proactive and customer-oriented L1/L2 IT Support Technician to provide both first-line and second-line technical support on an on-call basis. The role involves handling a wide range of IT issues, from basic troubleshooting to more advanced technical problem resolution, ensuring minimal disruption to business operations.

Key Responsibilities

Provide L1 and L2 technical support to end-users via phone, email, and ticketing systems

Respond to on-call incidents, including after-hours support when required

Diagnose and resolve hardware, software, and network issues with increased ownership

Handle incident management, service requests, and escalations in line with SLAs

Perform root cause analysis for recurring issues and implement ...