L2 Application Support Analyst
singapore, singapore, Singapore • Posted June 06, 2026
Job Type:
Full-time
Location:
singapore, singapore
Posted:
June 06, 2026
Category:
Other-General
Application Deadline:
July 16, 2026
Role Description
L2 Application Support Analyst (Contract) About the job L2 Application Support Analyst (Contract)
- Ensure the proper operation and maintenance of all production systems and services managed by Service Operations.
- Provide high-standard incident and problem management support, coordinating resolution efforts with the appropriate resolver teams.
- Minimize system downtime by ensuring prompt escalations to specialized internal and external resolver groups, adhering to customer contracts, SLAs, and monitoring requirements.
- Escalate unresolved issues to the next level for further investigation and resolution.
- Perform analysis, define requirements, document changes, and verify enhancements for applications and systems.
- Deliver onsite user support during service cutovers to ensure a smooth transition.
- Continuously document lessons learned, known errors, and operational knowledge to improve service delivery.
- Inves...
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