L2 Application Support Engineer

Responsibilities
Incident & Application Support
. Provide second-line (L2) support for production and staging systems, handling
escalations from L1 Support.
. Investigate application errors, system alerts, performance degradation, and
integration issues.
. Restore services within agreed SLA/OLA timelines and ensure proper incident
closure.
Troubleshooting & Root Cause Analysis
. Perform in-depth troubleshooting using logs, metrics, and monitoring tools.
. Conduct root cause analysis (RCA) for recurring or high-impact incidents.
. Propose and implement corrective and preventive actions to reduce incident
recurrence.
Collaboration & Escalation
. Work closely with L3 engineers, DevOps, and vendors to resolve complex technical
issues.
. Provide clear technical findings, logs, and evidence when escalating issues.
. Participate in incident bridges, post-incident reviews, and operational discussions.
Operational Excellence
. Monitor sys...