L2 Application Support

Base pay range

Base pay range

$90.00/yr - $100,000.00/yr

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions.

The Role

Responsibilities:

• Act as a L2 support for assigned applications, resolving complex production issues efficiently.
• Investigate and troubleshoot incidents using monitoring and logging tools such as Dynatrace and Splunk.
• Collaborate with business users and internal teams to understand issues, gather requirements, and communicate resolutions effectively.
• Monitor application health and performance proactively, utilizing tools like Dynatrace, Helios, and CPE.
• Conduct root cause analysis to prevent recurrence of issues and improve system stability.
• Support and troubleshoot cloud environments, primarily Azure,...