L2 Process Support Specialist M/F

Position description

Type of assignment

Full-time Regular

Function

Support function - Digital & Technology

Job title

L2 Process Support Specialist M/F

Position requirements and constraints (working hours…)

Ready for 24*5 support and night shifts, including occasional weekend support.

Job description

• Provide support on TMS to users, in line with OPS policies and business needs in order to ensure an optimized utilization of our Operational TMS, Rate and bidding application.
• Ensure an optimized utilization of our Operational TMS, and our GFF inhouse Rate and bidding applications by providing the support to users, supporting the deployment of new functionalities, performing (re) training on specific functionalities, identify opportunities for process improvements and drive best practice sharing.
• Analysis, classification and solve Incidents related to our TMS system.
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