L2 Support Analyst / Application Support Analyst

Experience & Education~2–4 years of experience in functional application support or business systems support~ Bachelor's degree in Engineering, Computer Science, Information Systems, or equivalent~ ITIL or application-specific certifications are a plus
We are seeking a Functional Application Support Analyst to support business-critical applications covering CPQ (Configure, Price, Quote), Order Management, and Sales systems.
The role will focus on L1/L2 functional support , issue resolution, user assistance, and collaboration with IT and business stakeholders.
The candidate must be comfortable working in rotational shifts to support global users.
Application SupportProvide functional L2 support for CPQ, Order Management, and Sales applicationsDiagnose and resolve functional issues , data-related problems, and user errorsService Now, Jira)CPQ & Order-to-Cash SupportSupport end-to-end quote-to-order (Q2 O) and order-to-cash (O2 C) processesProduct configuration and pric...