L2 Workplace Support Engineer

Ovar, Aveiro, Portugal • Posted June 06, 2026

Job Type: Full-time

Location: Ovar, Aveiro

Posted: June 06, 2026

Category: Computer Occupations

Application Deadline: July 16, 2026

Role Description

Job Description
The L2 Modern Workplace Engineer ensures a stable and secure modern workplace by resolving end-user issues that cannot be solved by Level 1. The role troubleshoots incidents, fulfils standard requests, and escalates complex cases to Level 3 when required, following defined standards and procedures. You will support the implementation of continuous improvement projects and processes.

Main responsibilities and key tasks

Role Boundaries & Decision Rights
Own L2 troubleshooting, resolution, and user communication for incidents and requests within approved runbooks, tools, and standard changes.

Escalate to L3 (or Security/Identity) for structural defects, design/policy changes, exceptions (e.g., Conditional Access), or recurring issues requiring engineering remediation.

Does not change baseline configurations, global policies, or architecture; changes follow approved change processes and...

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