L3 End-User Support Engineer - Elite Incident Resolver

KMC Solutions in the Philippines is seeking a Senior Helpdesk / Systems Support Engineer (L3) to provide high-level technical support and lead incident resolutions for complex system issues. This role demands expertise in Microsoft 365 administration and strong analytical skills to troubleshoot effectively during critical incidents.

The ideal candidate has over 6 years of IT experience, particularly in managing escalated support issues. Responsibilities include mentoring junior technicians and creating technical documentation.