LEAD ADMINISTRATOR L1

Job Description

Role Purpose The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of Responsibility

Triaging and resolution of tickets: Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring: Ensure SLA compliance for assigned technology areas and proactive escalation management.

Performance tuning and optimization: Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

System Improvements: Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Disaster recovery: Perform security as...