Lead Analyst - Availability Manager

Position Description:

We are looking for an experienced Availability Manager to join our team. The ideal candidate will be responsible for ensuring that IT services consistently meet agreed availability targets and align with current and future business needs. You will own the end-to-end Availability Management process, working closely with Service Owners, Incident, Problem, Change and Capacity Managers, infrastructure teams, application support, and vendors to proactively monitor, measure, analyse, and improve the availability of critical services. The role requires a strong understanding of ITIL practices, monitoring and observability tools, resilience engineering, and the ability to translate service performance data into actionable improvement plans.

Job Title: Availability Manager
Position: Senior System Engineer/Lead Analyst
Experience: 7- 13 Years
Category: Senior System Engineer/Lead Analyst
Shift: US Shift Time
Main l...