Lead Application Support Engineer

Lead Application Support Engineer
Location: Remote

Overview

We are seeking a Lead Application Support Engineer to oversee the operational support and continuous improvement of our Corporate Service applications. This position serves as a hands-on second level of support, handling escalations from the Help Desk and ensuring stability, security, and performance of key business systems.

In addition, this position will be responsible for directing a small, distributed team — one Support Engineer (London) and one nearshore/local Support Engineer — to ensure timely, high-quality support delivery.
Key Responsibilities

Team Leadership

+ Oversee and mentor a team of support engineers (London & nearshore/local)

+ Manage daily workload and assignments, ensuring timely and accurate ticket resolution and project process.

+ Develop and promote best practices in troubleshooting, documentation, and communication

Application...