Lead CIC Customer Support Manager - Technical Support

Job Description Summary

We are seeking an experienced and customer-focused Technical Support Manager (CIC) to lead and develop the North America Level 2 Technical Support team within GE Vernova’s Grid Automation business.

This leadership role oversees both Wireless and Optical technical support functions, ensuring exceptional post-sales service delivery across a growing portfolio of industrial networking, wireless, and fibre‑optic communication systems used in mission‑critical utility and infrastructure applications.

The successful candidate will build a cohesive team culture that blends technical depth with customer empathy, drive operational performance, and partner cross‑functionally with Product Management, Quality, Engineering, and Regional Sales teams to improve responsiveness, reliability, and customer satisfaction.

Job Description

Key Responsibilities

Leadership & Team...