Lead Client Success Manager, NORAM

Our Client Success Management practice is dedicated to delivering exceptional services to our valued Clients. We aim to elevate overall Client satisfaction, setting our products and services apart in the market. Our strategic vision involves substantial investment in this area, forming a key component of our commitment to empower the global financial system. We are currently looking for a dynamic individual to fill the role of Client Success Manager. Join us in contributing to a mature and high-performing Client success management function, driving continuous improvement and excellence.

Responsibilities

You will be actingas the main point of contact forClientsbasedin North America.

Co-ordinate the services and efforts of theNasdaq FinTechand partner withClientsto align withtheirstrategy, address burning issues and mitigate risks.

Work closely with Sales,ClientDelivery,ClientSupport and Engineeringto proactively manage relationships withC...