Lead CRM Platform Engineer

Job Title: Senior Zoho CRM Expert (AI, Integrations, Customization & BAU Support)

Experience:

8–10 Years

Job Type:

Full-time

Location:

Remote / Hybrid / On-site (as applicable)

Job Summary:

We are looking for a highly experiencedSenior Zoho CRM Expertto lead CRM architecture, customization, integrations, and AI-enabled enhancements. The role involves designing scalable CRM solutions, managing complex API integrations, supporting BAU operations, and driving intelligent automation using AI technologies.

The ideal candidate will act as atechnical lead and solution architect, ensuring the CRM ecosystem is robust, scalable, and aligned with business goals.

Key Responsibilities:

CRM Design & Customization

• Lead end-to-end Zoho CRM architecture, design, and implementation
• Customize CRM modules, layouts, workflows, blueprints, and validation rules
• Develop advanced au...