Lead - Endpoint Implementations & Programs (Hybrid)

Job Description

The Sr. Manager is a people leader responsible for overseeing both implementation and program management, in addition to handling various projects. This position will serve as the strategic and operational leader for the Endpoint Implementations team, overseeing complex implementations, infrastructure-related projects, and ongoing client initiatives. The position requires strong leadership, technical judgment, and interpersonal skills to effectively operate across cross‑functional partners and a broad range of internal and client stakeholders. The Sr. Manager is expected to drive execution excellence, develop and coach talent, improve delivery practices, and leverage AI‑enabled and agentic tools to enhance team productivity, documentation quality, operational visibility, and process improvement.

Responsibilities Include

• Provide end‑to‑end oversight of infrastructure and telecom implementations for new and existing clients, ensurin...