Lead IT Operations Engineer

Manila, Metro Manila, Philippines • Posted June 05, 2026

Job Type: Full time

Location: Manila, Metro Manila

Posted: June 05, 2026

Category: Computer Occupations

Application Deadline: July 15, 2026

Role Description

Description
 :TheIT SupportLead leadsDTN's internal Tier 1 IT support function, ensuring reliable, responsive, and high-quality support experiences for employees across the organization. This roleis responsible foroverseeing day-to-day support operations, managing team performance, coordinating internal notifications, and drivingescalation ofworkflows during system issues and outages. Reporting to the Cloud & Operations Platform Manager, the IT Support Manager plays a critical role inmaintainingoperational continuity and employee productivity.
What you will be responsible for:
Team Leadership & Operations
Lead, mentor, and manage the Tier 1 IT support team, including hiring, performance reviews, and professional development.
Establish and enforce support standards, SLAs, and best practices to ensure consistent, high-quality service delivery.
Oversee daily ticket queue management and workload distribution across the...
                

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