Lead Manager for User Support Services

Manage user support excellence as a Senior Desktop Support Manager in a hybrid role. Supervise desktop operations, improve service processes, and mentor your technical team in dual locations.
This key position focuses on aligning technical support with user needs while driving efficiency across support operations. You will oversee the desktop support team, manage escalated issues, and enhance documentation practices. Continuous improvement efforts will be essential to ensure maximum operational effectiveness and high-quality service delivery.
Key Responsibilities:
• Lead desktop support team to deliver efficient service
• Oversee support ticket assignment and resolution
• Escalate and resolve complex technical issues effectively
• Manage installation and lifecycle of IT systems
• Report on performance metrics and recurring service challenges
Requirements:
• Bachelor's degree in a relevant field or equivalent
• 5+ years of desktop support or service desk ex...