Lead Software Analyst

India, India, India • Posted May 24, 2026

Job Type: Full time

Location: India, India

Posted: May 24, 2026

Category: Computer Occupations

Application Deadline: July 03, 2026

Role Description

Job Description
Application Support Analyst will be responsible for Triaging the cases in L2 Production support and take care of any Data Patches and Clarification. You should be capable of doing in-depth analysis and forward the cases to the Engineering team wherever it requires a code fix. Also be familiar with production support process and able to front end the customer and address all their technical queries. 

Responsibilities
As part of L2 Production support Triage Team responsible for analyzing all the production support cases and concluding the triaging part with the clear action plan.
Preparing the Data patches for the required cases and releasing it to customer through release process.
Doing root cause analysis for all the Data Patch cases.
Need to do the in-depth analysis for the reported cases and wherever is identified for code fix need to forward it to engineering team for further action with proper evide...
                

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