Lead Technical Field Engineer

Canberra, Australian Capital Territory, Australia • Posted June 05, 2026

Job Type: Full time
Location: Canberra, Australian Capital Territory
Posted: June 05, 2026
Category: Computer Occupations
Application Deadline: July 15, 2026

Role Description

What success looks like in this role:

The Field Engineer performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals.

Responsibilities and Accountabilities:

  • Install, repair and maintain End User Productivity and Service Desk Equipment and Systems at client locations.

  • Provide both remote and on-site Level 2 and Level 3 support to all End Users for Incidents and Service Requests that cannot be resolved or fulfilled by the Service Desk.

  • Level 2 and Level 3 support includes: Experienced and knowledgeable Level 2 staff with deep knowledge of the Services; Highly skilled specialists who build, deploy, operate and maintain the Services.

  • Manage and provide physical support for End User Productivity and Service Desk Equipment. This includes client supplied headsets, Smartphones a...

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