Lead Technical Support Administrator

Elevate your career with Wipro as a Lead Technical Support Administrator, where you'll tackle high-priority incidents, ensure SLA compliance, and optimize system performance.

In this role, you will engage in advanced troubleshooting and root cause analysis while managing SLA adherence. Collaborate with technical teams to drive system improvements and enhance efficiency, performing disaster recovery drills and security assessments. Your contributions to service reviews will ensure transparency and alignment with stakeholders.

Key Responsibilities: • Resolve high-priority incident tickets (P2) with advanced troubleshooting • Ensure SLA compliance and proactive escalation management • Analyze system performance data for optimization initiatives • Collaborate on system improvements and new tools evaluation • Participate in disaster recovery assessments and drills

Requirements: • 5-8 years of technical support experience • Strong troubleshooting and analytical ski...