Lead Workforce Management: Forecasting & Real-Time Ops

A leading BPO company in the Philippines is seeking a Workforce Management Supervisor. The role involves overseeing day-to-day workforce operations, coaching a team of analysts and schedulers, and ensuring effective staffing to meet service targets. Candidates should possess strong analytical, organizational, and communication skills with a background in Workforce Management, preferably in a BPO environment. A bachelor's degree in a related field and experience with WFM systems are essential for this position.
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