Level 1 (L1) Support Engineer – Network Admin (Philippines)

As a Level 1 (L1) Support Engineer – Network Monitoring , you will be the front‑line guardian of critical network infrastructure, ensuring availability, performance, and timely resolution of incidents. You’ll monitor systems, manage tickets, and coordinate across teams to maintain seamless operations in a 24/7 environment.

What You’ll Do and How You’ll Succeed

Monitoring & Routine Operations

• Proactively monitor health, availability, and performance of network devices and NPMD systems.
• Track data center network capacity and utilization, ensuring thresholds are not exceeded.
• Perform recurring operational tasks such as configuration backups and script executions.
• Provide timely updates and health‑check reports via SMS, chat, email, or dashboards.

Ticket Management & Resolution

• Handle incoming tickets from UTS or other systems, monitoring for new entries every 10 minutes.
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