Level 2 Technical Support Engineer

Position Title: Level 2 Technical Support Engineer
Work Set-up: Work From Home
Schedule: 7 AM – 4:00 PM PH Time
Salary Package: Php 50,000 – Php 55,000

JOB DESCRIPTION FOR A LEVEL 2 TECHNICAL SUPPORT ENGINEER

Data Outsource Pty Ltd is seeking a skilled and customer-focused Level 2 Technical Support Engineer to provide remote technical support across a diverse client base.

This role serves as a key technical escalation point, supporting desktop, server, cloud, and Microsoft 365 environments while ensuring operational uptime, security, and service excellence. Working within a Managed Service Provider (MSP) environment, you will be responsible for resolving technical issues, supporting client infrastructure, and delivering a professional support experience to Australian businesses.

Your responsibilities as a Level 2 Technical Support Engineer would be:

Technical Support & Incident Management<...