Lm224: Customer Solutions Representative (Cuautitlán)
cuautitlán, cuautitlán, Mexico • Posted June 17, 2026
Job Type:
Full-time
Location:
cuautitlán, cuautitlán
Posted:
June 17, 2026
Category:
Other-General
Application Deadline:
July 27, 2026
Role Description
General Job Description
- Provide specialized, enhanced, pro‑active service to top accounts.
- Analyze and resolve ongoing service problems for top accounts.
- Serve as direct contact for top accounts and provide priority assistance for their requests.
- Respond to customer requests in a timely and efficient manner.
- Demonstrates independent decision‑making abilities to provide quality customer satisfaction to the mutual satisfaction of the customer and FedEx.
- Communicates corporate guidelines to customers in response to their service concerns.
- Analyze ongoing trends/problems which affect customer satisfaction and provide feedback for improvement opportunities.
- Prepare internal and external reports as needed.
- Provide immediate notification to top accounts when their shipments experience delays or problems.
- Continuously communicate until problem is resolved.
- Accept calls, assume ownership and...
Interested in this role?
Click the button below to start your application for Lm224: Customer Solutions Representative (Cuautitlán) at Link-Worldwide.
Apply Now