Logistics & Customer Service Operator

Logistics & Customer Service Operator
Location: Durham
Salary: £28,000 – £32,000 (DOE)
Hours: Monday to Friday, 9-hour shifts between 8:00am – 7:00pm

Jackson Hogg are delighted to be partnering with a growing Warehouse & Transport solutions business in Durham as they look to appoint a Logistics & Customer Service Operator.

This is a key role sitting at the heart of the transport operation, acting as the central point of coordination between customers, drivers, and warehouse teams to ensure seamless delivery performance and excellent service levels.

Key Responsibilities:

* Act as the primary point of contact for customers regarding deliveries, collections, and transport updates

* Manage and resolve transport-related issues, including delays, failed deliveries, POD queries, and routing discrepancies

* Liaise closely with transport planners, drivers, and warehouse teams to track shipments and ensure on-time delivery
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