Loyalty Program Specialist/Manager

We are looking for a Loyalty Program Specialist/Manager who sits at the intersection of product innovation, data, and customer experience, focused on driving customer engagement and retention. You will own the creation and optimization of a rewards ecosystem across our products, collaborating closely with teams in Marketing, Data, Finance, and Product.

What You’ll Do:

• Help design and improve the loyalty program and customer reward structure.
• Use data to build and optimize customer journeys and automated triggers for member milestones.
• Increase engagement and reduce churn by curating high-value rewards and benefits.
• Monitor key metrics like retention and engagement rates.
• Conduct market research and consumer insights to keep the program competitive.
• Work with cross-functional teams to align strategy with execution for loyalty campaig...