Mainframe Application Production Support Engineer

toronto, on, Canada • Posted June 01, 2026

Job Type: Full-time
Location: toronto, on
Posted: June 01, 2026
Category: IT & Technology
Application Deadline: July 11, 2026

Role Description

Job Description

Mainframe Application Production Support Engineer

Toronto, ON - Hybrid (4 Days WFO)

Role Descriptions

  • Application Custodianship ACA / ERIC / PARA (creation | review and closing)
  • Closing Problem records, Providing updates to the Risk team, Risk assessment and management
  • DR exercise | planning | approval | management | coordination | and participation
  • Production mailbox and Incident Tickets Review | Triage | Analysis and Closing
  • Production PIV e.g. | CIS/ALP | API via Postman | PMA Tool
  • Production support & investigation (e.g. updating missing client name in SRF | client card/VVD status | replying to production inquiries)
  • Work closely with a developer to address production issues
  • Thales Purge (special courier of Client Cards) and Client Card Exception Report Review via Thales PROD website/portal

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