Maintenance Team Engineer

Singapore, Singapore, Singapore • Posted June 24, 2026

Job Type: Full-time

Location: Singapore, Singapore

Posted: June 24, 2026

Category: Engineers

Application Deadline: August 03, 2026

Role Description

Maintenance Team Engineer
RESPONSIBILITIES
Provide technical support to customers via Phone, Chat, Email and onsite support

Support handling will be 24×7 and rotating shift is required

Diagnose faults and troubleshoot technical issues

Communicate complex technical concepts in layperson’s terms

Managing and interpreting customer requirements – listening to clients and using astute questioning to understand, anticipate and exceed their needs

Coordinate with other Technical Support team members to escalate cases with unresolved issues to respective product vendor

Maintain a close-loop with the product vendor to identify and support new product solutions based on direct and indirect prospect feedback as well as security industry trends

Continuous Learning in IT industry, particularly new security products and solutions

Any other ad-hoc duties as required or assign...

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