Manager, Applied AI Engineer

What you can expect

The Zoom Virtual Agent Deployment team bridges Sales and Engineering through hands-on technical validation. We enable customers to transition from pilot to production by deploying intelligent voice and chat agents that deliver measurable business outcomes.


About the Team

As a Manager, you will lead a team of technical experts responsible for designing, deploying, and scaling AI-driven customer engagement solutions.


Responsibilities:
+ Leading, mentoring, and developing a team of AI deployment engineers and solution specialists.
+ Overseeing proof-of-concept and production deployments across Zoom customer base.
+ Ensuring projects meet quality, performance, and delivery objectives.
+ Guiding the design and deployment of production-ready AI agents integrated with CRMs, telephony systems, and knowledge bases.
+ Reviewing and approve technical architectures for scalability, security, and maintainability.
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