Manager, Billing Management

Billing Manager

The Billing Manager is responsible for supporting the Director in overseeing billing operations within the Billing KLV Shared Services Hub. The role involves leading and managing a team to perform User Acceptance Testing (UAT) for system changes impacting customer billing, ensuring billing accuracy, completeness, and timeliness. Additionally, the position encompasses resource planning, process governance, continuous improvement initiatives, as well as documentation and operational user training.

Responsibilities

• Leading, engaging, coaching, and developing a high-performing team to deliver quality outcomes.
• Overseeing software testing and User Acceptance Testing (UAT) of billing systems to ensure new builds, features, and workflows impacting billing are accurate, complete, and timely:
  1. Acting as a billing advisor to support the business in launching new products and marketing initiatives
  2. Coordinating wit...