Manager, Client Experience at Sephora

Drive client satisfaction and team performance as the Client Experience Manager at Sephora located in North York. This role is ideal for those passionate about coaching in the beauty industry.
As the Client Experience Manager at Sephora, you will enhance the shopping experience by developing Beauty Advisors while overseeing sales floor success. The position involves engaging with clients directly, creating positive interactions, and managing all in-store events in alignment with brand standards. You'll also assist in training staff to ensure best practices are followed.
Key Responsibilities:
• Lead and coach Stage Experience Leads and Beauty Advisors
• Manage in-store events for superior client service
• Respond to client feedback and enhance engagement
• Support operational merchandising and maintenance
• Ensure training effectiveness by brand representatives
Requirements:
• 2–4 years of management experience in retail or beauty
• Strong metrics-driven le...