Manager, Client Experience

About the Role

We are looking for a Client Experience Manager who believes that a well-run workspace should feel effortless and who has the discipline and warmth to make that true every single day.

This is not a coordination role. It is a role for someone who takes genuine ownership of their centre who notices what's off before anyone says something, resolves things before they escalate, and holds themselves personally accountable for the experience every member has within these walls. You will be the on-ground face of the UrbanWrk brand. The standard you set is the standard the centre lives by.

Key Responsibilities:

Hospitality & Member Experience

• Act as the primary point of contact for all members and guests, delivering a warm, professional, and consistently elevated arrival and in-day experience.
• Build deep, trust-based relationships with members anticip...