Manager – Customer Centricity (Imagica)

Key responsibilities:

The incumbent will be responsible for end-to-end customer relationship journey & NPS (Managing all aspects of after-sales relationship post the booking stage through ensuring timely sale related documentation, collections, and resolution of customer issues)

1. Financial

Devise & distribute the collections targets basis the AOP projections

Strategize the collection projections for the month

2. Operational

Monitor and supervise the daily activities of each team member to ensure adherence to internally defined SOPs and timelines.

Responsible for meeting the collection targets

Monitor the daily grievances and escalations received from customers