Manager - Customer Concerns, SSI/TIFL (En/Fr)

Toronto, Ontario, Canada • Posted March 22, 2026

Job Type: Full-time

Location: Toronto, Ontario

Posted: March 22, 2026

Category: Operations Specialties Managers

Application Deadline: May 01, 2026

Role Description

Is this role right for you?
 In this role, you will:
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Champions a high-performance environment and contributes to an inclusive work environment.

Customer Experience – Provide best-in-class customer experience by:
Ensuring thorough analysis of complaints, including conducting suitability assessments, performi...
                

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