Manager, Customer Experience Support

The Opportunity

Sephora is seeking to hire a highly motivated Manager, Customer Experience Support to join our Customer Experience Team. Working with customers across Southeast Asia & Australia/NZ, our Customer Experience team supports both our retail and e-commerce business and plays an important role in delighting our customers through exceptional service provision.

To be the right candidate for us, you will have a passion for customer service and the skills to report and collect data then translate them to actionable items for the stakeholders. You speak and write English very well. You are engaging and practical, and have a good sense of humour. You stay calm under pressure, and genuinely love helping people and solving their problems. And ideally you have an interest in beauty, makeup and skincare.

You will report to the Head of Customer Experience who will support you and drive you to excel. This represents an excellent opportunity to join a high g...